Unlimitedtechnology
Service Coordinator
Sunnyvale, CA · Contract
Sponsorship not specified$70k-$75kDetected 29 days ago
NegotiationAccountingExcelCustomer SupportCommunication
About the role
- We secure the facilities and networks of the world's leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries.
- The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.
Compensation
- $70,000 - $75,000 USD
- Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.
- Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Resolve billable and non-billable service tickets
- Generate and process invoices for billable service items
Benefits
- Health, dental, and vision coverage
- Life insurance
Equal opportunity
- We are an Equal Opportunity Employer.
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