NetBrain

Customer Success Manager - Austin, TX

United States | Remote

Sponsorship not specifiedDetected 6 days ago

SalesforceSalesAccount ManagementNegotiationCustomer SuccessNetwork Engineering

About the role

GRR ≥ 90% and NRR ≥ 105% are your metrics.
60-day projection. - Escalate at-risk accounts (churn probability > 50%) to VP CS within 24 hours with a joint recovery plan.
Internal Advocacy - Submit customer feature requests through Product feedback channels and r

You own every renewal in your portfolio - from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process
Sales supports you.
Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and executive leadership.
Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.
Open and manage renewal opportunities in Salesforce 12 months before contract end.
You own every renewal in your portfolio - from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process; Sales supports you.
Maintain renewal forecast accuracy within ±5% of final ARR vs. 60-day projection.
Partner with the Account Executive on joint proposals and POC planning for new module evaluations.
Maintain renewal forecast accuracy within ±5% of final ARR vs.

Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts.

Maintain an expansion pipeline at ≥ 3× quarterly quota coverage in Salesforce.
Monitor product health via adoption dashboards
Lead the end-to-end renewal timeline: health assessment (9mo), executive alignment (6mo), proposal (4mo), negotiation and legal coordination (2mo), close (30 days out).

Serve as the primary escalation point for your customers and the voice of the customer internally.

This listing is sourced directly from NetBrain's careers page and normalized into a canonical job model.