Procare Solutions
Bilingual Customer Support Specialist
Atlanta, GA
Sponsorship not specifiedDetected 15 days ago
SQLDevOpsData VisualizationHubSpotHRISCustomer SupportVoIPResearchCommunicationCollaborationProblem SolvingWritingOrganizational SkillsSharePoint
About the role
- With ChildPlus, you can centralize your children's data, analyze reports to make data-driven decisions, and track trends.
- This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
- Procare operates in a hybrid working model based on business needs.
Responsibilities
- Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
- Accurately document all internal and external communications in a timely manner
- Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
Requirements
- Occasional travel may be required for this position
- Perform additional office, documentation, customer service, and special project tasks as required
- Our ideal candidate will have:
- Candidates must be willing and able to work in office a minimum of 3 days per week.
Nice to have
- At least 1 year of customer service experience
- Must possess exceptional communication, analytical, problem-solving, and organizational skills
- Ability to handle complex/stressful situations with a high level of professionalism
- Strong team orientation with a focus on collaboration
- Bachelor's Degree preferred OR equivalent work experience
- Experience using HubSpot, Slack, SharePoint, and DevOps
- Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
- Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
Benefits
- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- Flexible, detail-oriented, self-starter that is a highly motivated quick learner
Company info
- Company paid Short and Long-Term disability and Life Insurance
- Regular company provided meals
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