wildix
Technical Support Engineer - USA, Remote
Remote, United States
Work authorization requiredDetected 21 days ago
Customer SupportFirewallVoIPCommunication
About the role
- Whether it's finding a product, answering a customer's question, getting a new hire up to speed or stopping shrink in its tracks, we put the right information in the right hands, at the right time.
- Today, retailers like Ace Hardware, GasKing, Heron Foods and Pro:Direct trust x-hoppers to connect their stores across the US, UK and Europe.
- New markets, new products, new integrations and new teammates (hopefully you!) helping us shape what retail looks like next.
Responsibilities
- We're x-hoppers, and we believe connected teams create better stores.
- Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores.
- Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms.
- Liaise with third-party installation partners and help ensure quality standards are met.
- Document recurring issues and contribute to internal support and training materials.
- Travel occasionally for site visits during pilot rollouts and escalated support cases.
Requirements
- the agility of a fast-moving scale-up, with the stability of being backed by Wildix, a global UCaaS leader with nearly 20 years of experience in business technology.
- 7+ years of experience in VoIP or UCaaS technical support, preferably in customer-facing roles.
- Experience with DECT systems, SIP provisioning, and hardware diagnostics.
Compensation
- 💵 Compensation – The total compensation for this role is between $70K and $80K gross per year of base salary.
Benefits
- Bonus Points If…
- 🎯 Step 3: Final Interview - A meeting with our Sales Country Manager to ensure your vision aligns with our overarching business objectives and culture.
Company info
- Built for retail and powered by Wildix, our AI-driven platform helps store associates connect, train faster and serve smarter, so they can deliver the kind of in-store experience today's customers actually expect.
- Our platform brings together wireless headsets, voice-controlled AI assistance, smart call points, real-time analytics and 500+ integrations into one unified system, built specifically for the pace of modern retail.
- We Are Wildix
- We are an equal-opportunity employer.
- You will support installations, troubleshoot voice and networking issues, configure hardware remotely and on-site, and act as a technical point of contact for delivery partners and customers.
Visa & Work Authorization
- Where You'll be located Remote (USA) - Must be based in the United States and authorized to work in the US.
This listing is sourced directly from wildix's careers page and normalized into a canonical job model.