Retell AI
Senior Software Engineer, Infrastructure
San Francisco Bay Area · Senior
Work authorization required$200k-$300kDetected 343 days ago
PythonJavaNode.jsFull-Stack DevelopmentGitAWSGCPAzureDockerKubernetesTerraformHelmCI/CDGitHub ActionsJenkinsDevOpsLLMsIncident ResponseComplianceNegotiationLogisticsHIPAAProblem Solving
About the role
- You'll work cross-functionally with product, security, and customer teams then turn what you learn in the field into reusable platform capabilities.
Responsibilities
- Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts
- Architect, maintain, and harden Kubernetes-based runtime (Docker, Kubernetes, Helm), including multi-cluster and multi-tenant concerns.
- Manage cloud deployments across AWS/Azure/GCP and coordinate with on-prem infrastructure teams
- Implement robust observability (metrics, logs, traces), SLOs/error budgets, and automated rollback/one-click restore.
- Partner with compliance to integrate SOC 2 / ISO 27001 / HIPAA controls into pipelines (artifact signing, SBOMs, change management, access/keys).
- Lead incident response & postmortems
- drive resilience, cost, and performance improvements.
- Document release processes and platform conventions
- Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts; define graceful draining for HA systems.
- Let's build the future together.
Requirements
- Have 3+ years of deep experience with a major cloud (AWS, Azure, or GCP) and container orchestration (Kubernetes, Helm).
- Thousands of companies now utilize Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents.
Skills
- Retell AI - API That Turns Your LLM Into A Human-Like Voice Agent https://www.youtube.com/watch?v=0LT64_mgkro
Benefits
- 100% coverage for medical, dental, and vision insurance
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
- Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI.
- Offers Meaningful Equity
- Small teams, >$1M revenue/employee, and significant equity.
Visa & Work Authorization
- Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.
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This listing is sourced directly from Retell AI's careers page and normalized into a canonical job model.