Pointone
Product Reliability Engineer
New York City
Sponsorship not specifiedDetected 103 days ago
TypeScriptGoDistributed SystemsFull-Stack DevelopmentAWSIncident ResponseCustomer Success
About the role
- You are the connective tissue between our customers and our product.
- You're a product engineer focused on a key dimension of the user experience: reliability.
- The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them.
Responsibilities
- Build and maintain incident response playbooks and postmortem processes
- Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident
- Design and instrument telemetry, logging, and alerting across our serverless AWS stack
- Identify recurring failure patterns and drive systemic fixes into the codebase
- Partner with engineers on new feature launches to assess reliability risks before they ship
- PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies.
Requirements
- 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
- Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
- The compensation for this position is determined by multiple factors, including prior experience and expertise.
Nice to have
- experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments.
- Strong plus: experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments.
Compensation
- The compensation for this position is determined by multiple factors, including prior experience and expertise.
Benefits
- include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!
- We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end.
- Build dashboards and health metrics that surface issues before customers feel them
Company info
- reliability.
- When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
- However, this role isn't only reactive.
- To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A.
- We process the most confidential data for institutions working on the most sensitive matters-and our customers depend on us being up, accurate, and fast, always.
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