Aurelian
Strategy
Seattle · Full-time
Sponsorship not specified$60k-$80kDetected 43 days ago
Communication
About the role
- AVA https://www.aurelian.com/ava is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention.
- By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.
- When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA.
Responsibilities
- Act as the CEO's thought partner / trusted advisor on the calls that matter most, and earn the trust to make more of them over time.
- Bring rigor: use data, first-principles reasoning, and clear written argument to drive decisions rather than opinion or consensus.
- Move fast and own outcomes - you measure yourself by results, not activity.
- We're looking for someone to take them on at the highest level - what we build, what we cut, what "good" looks like, and why.
Requirements
- Communicate with precision - you can influence smart, opinionated people.
Skills
- The call-taker never starts from scratch.
- The average emergency communications center is 30% understaffed nationwide.
- Meanwhile, 60-80% of the calls coming in aren't even emergencies at all.
Compensation
- $60k-$80k
Benefits
- Comprehensive Medical, Dental, Vision & Life insurance
- Equipment stipend
Company info
- Pair sharp judgment with real operational horsepower - you turn decisions into outcomes and don't let things stall.
- Take on the company's hardest, highest-stakes decisions end-to-end - framing the question, gathering the evidence, making the call, and standing behind the tradeoffs.
- Turn messy, ambiguous problems into clear direction the team can move on.
- Get close to customers and the market, and turn what you learn into sharper decisions.
- working directly with the CEO/founding team on the decisions that set Aurelian's future direction.
- We move fast, and as we grow those decisions are getting bigger and more frequent.
- This is built for someone with exceptional judgment who wants to be at the center of how the company thinks and gets things done.
- Day to day, that means getting close to customers, pressure-testing direction with data and first principles, and turning the hardest open questions into calls the team can execute on.
- Founders / ex-founders - you've made high-stakes calls with incomplete information and lived with the consequences.
- Top-tier strategy consulting or a "decisions all day" seat - you've been trained to break down ambiguous problems fast and defend a recommendation.
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This listing is sourced directly from Aurelian's careers page and normalized into a canonical job model.