Upshop
Solutions Consultant
Miami, FL
Sponsorship not specifiedDetected 22 days ago
CRMSalesCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingMicrosoft OfficeFood Safety
About the role
- A Solutions Consultant (SC) is an essential role for Upshop and the customers Upshop serves.
- At Upshop, we believe that great businesses are built by great people.
- Directly engage with customers individually or as part of the sales team
Responsibilities
- Maintain demo environment scenarios including enhancements released to showcase product.
- Understand Customer Needs & Design Solutions
- Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer.
- Recommends a design / configuration aligns with the customer's objective.
- Responsible for demoing compelling solutions to address a customer's key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes.
Requirements
- Ability to explain complex concepts in a clear and understandable way.
Compensation
- Works with both internal teams and the customer teams to ensure the solution is correctly implemented.
- Provide guidance and support throughout the sales process.
- Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution
- Work From Home
- Up to 30% Travel Required (Mostly Air Travel)
- Remote Meeting Camera Mandatory
Benefits
- Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations.
- Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth
Company info
- Extremely Accountable
- Customer Obsessed
- Always Innovating
- Demand Excellence
- Biased for Action
- Oversee and advise on the implementation of the customers Upshop platform
- Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
- Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
- Extract business requirements from customers and translate them into a well-architected recommendation
- Develop and provide forward looking guidance and future state roadmaps
- Leverage known best practices and solutions to reduce risk to customer implementations
- Decompose future state goals into actionable execution plans
- Collaborate with Upshop's product and engineering teams to ensure customer alignment to Upshop goals
This listing is sourced directly from Upshop's careers page and normalized into a canonical job model.