Upgrade Inc.
Senior Manager, ECM Policy & Portfolio Analytics
San Francisco; Wilmington · Senior
Sponsorship not specified$140k-$190kDetected 6 days ago
PythonSQLLLMsOutbound SalesExcelRecruitingCustomer SupportCommunicationCollaboration
About the role
- In this role, you'll work on policies like overlimit authorizations, payment holds, and suspensions.
- You will also track portfolio performance
- Your work will enhance portfolio performance, advance our ability to competitively serve customers, and ensure predictable and strong returns from our Card product.
Responsibilities
- Develop and enhance policies such as overlimit authorizations, payment holds, and suspension policies
- Provide credit-risk support for product/marketing portfolio initiatives (Balance transfer or promotional offers, retention / graduation, etc)
- Partner with product to use payment alerts, digital collections UX, and other levers to enhance on-time payment rates and encourage curing from delinquency
- Partner with operations on testing/optimizing payment programs, hardships, etc
- Develop and support strategic business initiatives such as migration of our legacy card product to our next generation cards
- Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
- Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.
Requirements
- 3-6 years of experience in consumer finance, consulting, or other data-driven backgrounds
- Experience with credit and analytics, particularly in a credit card policy context
- Strong analytical skills with the ability to translate data into clear, strategic recommendations
- Strong proficiency in SQL, Excel, and Python
- Familiarity with LLMs and AI-enabled innovation
- The ability to identify and articulate the business intuition in the data
Compensation
- Competitive salary and stock option plan
Benefits
- Competitive salary and stock option plan
- Paid coverage of medical, dental and vision insurance
- Paid parental leave
- Health & wellness initiatives
- The compensation range of this position is USD $140,000-190,000 annually plus equity and benefits.
Company info
- What We Offer You:
Apply directly at Upgrade Inc. →Create a free account for alerts like thisView Upgrade Inc. immigration profile
This listing is sourced directly from Upgrade Inc.'s careers page and normalized into a canonical job model.