Bernard

Founding Solutions Engineer

New York City · Exec

Sponsorship not specified$15k-$300kDetected 123 days ago

About the role

You own everything from technical sales support through implementation, activation, and ongoing customer success.
This is not a support role.
You scope the technical implementation, configure the product, build custom demos and prototypes when needed, and drive adoption post-launch.
When a prospect needs to see Bernard in action, you build the proof.
When a live customer needs to expand, you drive the business case.
There are no layers between you and the people who build the product or close the deals.
Technical sales support.
Build custom demos, lead technical validation with prospects, design architecture for enterprise deployments.
Own end-to-end deployment from signed contract through full activation.

Half of all appliance repair visits fail on the first trip.
Wrong diagnosis.
The homeowner waits another week.
The company eats another truck roll.
Multiply that across millions of service calls a year and you're looking at a broken layer of American infrastructure that nobody's talking about.
Bernard fixes this at the point of first contact.
Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan.
We don't just book the job.
We solve it before the truck rolls.
first-visit fix rates go from 50% to 80%.
We're live with enterprise customers, growing fast, and building the operating system for field service from our office in NYC.
Every hire here touches the product, the customer, and the trajectory of the company.
Your customers are appliance repair company owners and dispatchers.

This listing is sourced directly from Bernard's careers page and normalized into a canonical job model.