24 Hour Home Care - Corporate Division

24 Hour Home Care - Corporate Division

Partnership Engagement Advisor

El Segundo, CA

Sponsorship not specified$27k-$30kDetected 6 days ago
ComplianceSalesforceCustomer SupportCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft Office

About the role

  • Serve as the primary point of contact for members, health plans, caregivers, and internal teams, coordinating communication and resolving issues throughout the authorization process.
  • Conduct member outreach, care assessments, and eligibility evaluations while maintaining accurate documentation and activity within Salesforce and other systems.
  • This is a hybrid position, coming into the El Segundo office 1x per quarter.

Responsibilities

  • In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24
  • Manage the full authorization lifecycle, including MCO submissions, eligibility reviews, reauthorizations, and member outreach to ensure timely access to services.
  • Monitor and manage inbound communication channels, including email, Salesforce cases, plan portals, and referral systems, ensuring timely routing and follow-up.

Requirements

  • You are a passionate and performance-driven t eam player, eager to take on a key role in our company's growth.
  • Experience managing multiple priorities and delivering high-quality customer service in a fast-paced environment.
  • Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
  • Spanish Fluency
  • Bachelor's degree in Communications, Business, Healthcare Administration, or a related field preferred.
  • 1-2 years of experience in healthcare, customer service, sales, member engagement, or a related field.
  • Strong written and verbal communication skills with the ability to build relationships with members, health plans, and cross-functional teams.

Nice to have

  • Proficiency with Microsoft Office
  • Salesforce experience preferred.

Skills

  • Member engagement
  • Communication
  • Relationship management
  • Organization
  • Problem-solving
  • Attention to detail
  • Time management
  • Adaptability
  • What We Bring to the Table:
  • 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
  • Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
  • By Email: info@dcba.lacounty.gov

Compensation

  • The expected California Pay Range for this position:

Benefits

  • Partner with cross-functional teams to support targeted engagement initiatives, improve operational processes, maintain compliance with healthcare regulations, and promote exceptional member experiences.

Company info

  • 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
  • Work with Purpose. Make a Real Impact.
  • At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
  • Watch this short video to see the heart behind our work and the impact our teams create every day.
  • 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently.
  • As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
  • Work with Purpose.
  • Make a Real Impact.
  • At 24 Hour Home Care, we believe everyone deserves to live safely and independently.
  • Our team makes that possible for the communities we serve.
  • From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Equal opportunity

  • Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
  • Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
  • Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.
  • At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision.
Apply directly at 24 Hour Home Care - Corporate Division →Create a free account for alerts like thisView 24 Hour Home Care - Corporate Division immigration profile

This listing is sourced directly from 24 Hour Home Care - Corporate Division's careers page and normalized into a canonical job model.