Getwireless

Customer Service Representative

Eden Prairie, Minnesota

Sponsorship not specified$55k-$65kDetected 7 days ago

CRMSalesExcelSupply ChainCustomer SupportResearchCommunicationMicrosoft Office

About the role

GetWireless is a leading Value-Added Distributor of cellular solutions that connect the Internet of Things.
By supporting a strong portfolio of embedded modules, end-device modems, intelligent gateways, and signal boosters, GetWireless is able to supply the most advantageous cellular solution for each new IoT application.
An exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!

Maintain customer relationships by providing support and information through timely follow-up regarding customer inquiries
Ability to prioritize multiple tasks, adhere to established deadlines and perform under pressure
Maintain a high level of integrity, quality work standards and service excellence
Along with order entry, the CER will provide support to the customer via phone and email.

Bachelor's degree - Business or Marketing/Sales
Associates degree considered with 5 years of relevant work experience
Minimum of 2 years of Customer Service experience dealing with a technical product line - preferably within cellular data communications
Ability to become product certified with demonstrable expertise
Must be organized and able to manage time effectively
Occasionally required to stand
Occasionally required to walk
Continually required to sit
Continually required to talk or hear

PC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint

$55,000 - $65,000
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.
Partner effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
Comprehensive medical, dental, vision, and prescription plans to keep you at your best
Hone your skills or learn new ones with tuition subsidy

Proven success in Customer Service working with Value Added Resellers, OEMs and end customers
Proven ability to work as part of a team to achieve goals

This listing is sourced directly from Getwireless's careers page and normalized into a canonical job model.