Quanta Services
Senior ITSM/ITAM Platform Engineer
Houston, TX, US · Senior
Sponsorship not specifiedDetected 21 hours ago
Platform EngineeringRESTLeadershipCommunicationProblem SolvingRenewable Energy
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Lottery odds40
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About the role
- Today that platform is ServiceNow, and the role is anchored in ServiceNow
- an active evaluation of alternatives (including Ivanti Neurons and Freshworks) is underway, so platform-agnostic ITSM fundamentals matter as much as product-specific depth.
- Today that platform is ServiceNow, and the role is anchored in ServiceNow; an active evaluation of alternatives (including Ivanti Neurons and Freshworks) is underway, so platform-agnostic ITSM fundamentals matter as much as product-specific depth.
Responsibilities
- you apply service-management practice in real platform and process design, not just in theory.
- Demonstrated experience leading the implementation or major rebuild of an ITSM platform, from requirements through design, build, and go-live.
- Strong hands-on administration and development skills: workflow/flow design, catalog and form configuration, scripting, ACLs and security, integrations (REST/SOAP, IntegrationHub or equivalent), and upgrade/release management.
- Service catalog design and ITAM/CMDB experience - building a complete, well-structured catalog and maintaining accurate asset and configuration data.
- Experience directing third-party delivery partners - leading them to your standards while holding them accountable to architecture and quality.
- Lead Initial Development of the Platform You will own the technical design and build of the rebooted ITSM/ITAM environment.
- Working hands-on alongside the architecture team and any third-party implementation partner, you translate business requirements into well-structured platform configuration and development - setting standards for data models, workflows, integrations, and configuration-versus-customization decisions.
- Administer and Operate the Platform Once live, you own the platform as an ongoing service.
- You keep the platform current, stable, and aligned to ITIL-based service management practices, and you build the operational discipline that keeps it dependable as adoption grows across the operating companies.
- Build and Maintain the Service Catalog and ITAM Foundations You implement and maintain a complete, well-structured service catalog and the underlying request, incident, change, and problem workflows.
Requirements
- What You'll Bring ITIL certification. required.
Nice to have
- information systems, computer science, or a related field preferred.
- ITIL certification is required for this role
- relevant platform certifications (e.g., ServiceNow CSA/CIS) are strongly preferred.
Skills
- Experience in construction, engineering, energy, or infrastructure-services industries.
- Experience supporting operating companies in a federated structure where business units keep their autonomy alongside a corporate function.
- Experience evaluating or migrating between ITSM platforms.
- Education Bachelor's degree required; information systems, computer science, or a related field preferred.
Benefits
- You are responsible for day-to-day administration, release management, upgrades, performance, security and access control, and the health of integrations.
Company info
- Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta.
- Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power.
- Imagine what you could do here.
- We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.
- When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized.
- Come find out how our people power modern life.
- We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform.
- About Us Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta.
Equal opportunity
- We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities.
- For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
- Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status.
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