Develop Health

Customer Success Manager

Menlo Park · Staff+

Sponsorship not specifiedDetected 47 days ago

SQLNoSQLSalesAccount ManagementCustomer SuccessCustomer SupportPharmacy PracticeCommunication

About the role

You'll report to our Head of Pharmacy Operations and PBM Relations and be the second person on our customer-facing post-sales team.
It's a player-coach role: senior IC today, growing into leading the function as our customer base scales.
The processes that scale customer success here don't exist yet.

You build the machine, not just run it. The processes that scale customer success here don't exist yet. You spot the gaps and create the playbooks, escalation paths, and repeatable processes without being asked, and you get teams to actually adopt them.
Shadow one full implementation, then take primary ownership of the next. You'll own the playbook from contract signature through go-live.
Document the implementation workflow end to end and propose specific simplifications, so the next ten implementations are smoother than the last.
implementation, go-live, support, and long-term adoption and growth.
We're hiring a Customer Success Manager to own the customer relationship end to end after the contract is signed: implementation, go-live, support, and long-term adoption and growth.
Your frontline perspective shapes what we build: you'll partner closely with product and engineering to prioritize the improvements that matter most.
Own the customer support function: the inbound queue, escalation paths to product and engineering, and response SLAs that are published and measured.
Deliver your first quarterly business review, tying platform performance to clinical and cost outcomes, and turn it into a repeatable template.
WHAT YOU'LL OWN - DRIVING GROWTH BEYOND 6 MONTHS
High autonomy: you take initiative with little direction, prioritize sharply across competing demands, and constantly use AI to automate your own work so you and the team move faster.

SQL proficiency or comfort working with data tools to pull your own insights.
You know the cost of a customer waiting hours for a response, and you go beyond what's asked to make our users successful.

Shadow one full implementation, then take primary ownership of the next.
who the key players are, how their rules differ, and where the friction shows up.
Startup experience is a strong plus.

By automating complex, manual healthcare processes—like benefit verification and prior authorization—we've achieved 10x revenue growth over the past year, growing from $0 to >$10M in annual recurring revenue in less than 2 years, and curren

Competitive base salary plus meaningful early-stage equity.
Health, dental, and vision coverage
Develop Health is on a mission to use AI to radically accelerate access to life-saving medications.
We're partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies.
Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical.
Review customer health weekly (utilization, approval rates, turnaround times, rejection patterns) using our dashboards and AI tooling, and turn what you find into proactive recommendations.
Prior experience at a high-growth health-tech startup or early-stage company where you helped build customer success processes from scratch.
How our platform handles benefit verification and prior authorization end to end.

A regular voice-of-the-customer loop with product and engineering, so the patterns you see in customer pain turn into prioritized product improvements.
Growing existing accounts by scaling NPIs and introducing new products (growth within accounts, not net-new sales, which sits with the AE team).
Playbooks and training materials that scale knowledge across customers and the internal team as we grow.
3-7+ years of professional experience, with at least 2 in customer success, account management, or another customer-facing role.
A knack for turning ad-hoc, one-off customer work into repeatable processes that scale a team, without being asked.
Keeping our customers successful for the long haul: spotting at-risk accounts early through data signals and stepping in before small issues become big ones.
We are now scaling rapidly following a major funding round.

This listing is sourced directly from Develop Health's careers page and normalized into a canonical job model.