InstaLILY

InstaLILY

VP, Customer Success

New York, New York, United States · Vp

Sponsorship not specifiedDetected 31 days ago
LogisticsCustomer SuccessLeadershipMentoringAdaptability

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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • You'll be our VP of Customer Success, extending the reach of our Chief Growth Officer as the senior InstaLILY presence across our largest customer relationships.
  • The role is highly adaptable and evolving.
  • It will change over time and won't strictly stay within these responsibilities.

Responsibilities

  • Own retention and expansion outcomes. Retention and expansion are the metrics that matter most
  • you drive them through how you run the customer relationships and the operating rhythm.
  • Coach the team. You develop the team's judgment through feedback on their accounts, coaching in customer conversations, and modeling the standard yourself.
  • Lead your Strategic Partners and Growth Analysts. Hire, coach, and grow the team that owns customer engagement day-to-day and pilot-to-production delivery.
  • Backed by Insight Partners with deep ecosystem partnerships across Google, NVIDIA, and Microsoft.
  • You'll drive measurable operational change inside the customers you own.

Requirements

  • 10+ years in Customer Success leadership at enterprise SaaS.
  • You can point to specific gross retention, net retention, and expansion ARR you've moved across a portfolio of enterprise accounts, not just individual account wins.
  • Comfort with ambiguity.

Nice to have

  • Industry curiosity.
  • Industry experience is a plus
  • a willingness to deeply understand a customer's operations matters more.

Compensation

  • Salary: Commensurate with experience.

Benefits

  • Growth. The learning curve is steep.
  • Compensation and Benefits
  • Equity. Generous stock option awards and refreshers for top performers.
  • Benefits. Medical, Dental, Vision, 401K, Well-being stipend, In-office lunch reimbursement, PTO and 10 US Federal Holidays, and more!

Company info

  • We serve some of the largest operators in our industries, including SRS Distribution (part of The Home Depot family), United Rentals, and Henry Schein, and we work closely with the Google DeepMind and NVIDIA ecosystems.
  • How We Work We work in small teams with real ownership: clear problems, direct access to the customers whose work you're changing, and room to ship.
  • Everything runs on three principles: Customers, Culture, and Code.
  • You'll lead our customer SWAT team - the function that gets customers stood up, keeps them successful on the platform, and steps in wherever needed: pilot workshops, post-POC escalations, complex account decisions.
  • The product works, customers are live, and we've already driven over $200M in incremental revenue for customers.

Visa & Work Authorization

  • If you'd like to opt out, please contact our recruiting team ( lily.hiring@instalily.ai ).
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This listing is sourced directly from InstaLILY's careers page and normalized into a canonical job model.