Keyloop
Analyste Support IT / IT Support Analyst (Bilingual)
Canada (Montreal)
Sponsorship not specifiedDetected 22 days ago
AzureCustomer SupportTCP/IPCommunicationCollaborationProblem SolvingWritingMicrosoft Teams
About the role
- Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
- We empower car dealers and manufacturers to fully embrace digital transformation.
- We use cutting-edge technology to link our clients' systems, departments and sites.
Responsibilities
- Maintain and administer IT platforms used by the IT team
- Manage user account-related requests
- Collaborate with various teams across Keyloop
- Track, document, and manage tickets via the ITSM tool
- Maintain user and system security
- Ability to manage small projects and mentor junior team members
Nice to have
- Provide excellent customer service at all times
- Provide technical guidance and training to internal users
- Install and configure workstations and IT equipment
- Ensure adherence to SLAs (Service Level Agreements)
- Recommend improvements to IT processes
- Strong multi-technology problem-solving skills
- Minimum 3 years of experience with Microsoft O365 and Azure administration
- Good knowledge of Microsoft O365 products
Skills
- We encourage and train every employee to use our AI tools to boost their creativity and productivity. "
Company info
- By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
- We provide an open technology platform that's shaping the industry for the future.
- We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
- Want to be part of it?
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This listing is sourced directly from Keyloop's careers page and normalized into a canonical job model.