Kastle Systems International
Agent Success Manager
San Francisco, CA, US · Full-time
Sponsorship not specified$140k-$180kDetected 69 days ago
Agentic AICustomer Support
About the role
- Our usage has grown 40x in the last 6 months and our Agent Success team is a high impact group that shapes how customers use and gain value from our product.
- This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
Responsibilities
- Serve as a strategic thought partner to C-suite and senior executives at major servicers and banks - shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations
- Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation
- Translate customer requirements into production-grade AI systems - working directly with engineering to build, test, and iterate on agents handling millions of customer interactions
- Partner with engineering to submit crisp, data-backed product feedback that translates customer friction into roadmap improvements
- Engagement Managers or Senior Consultants from top-tier management consulting firms who have led enterprise transformation programs and are ready to own outcomes rather than advise on them
- Have working knowledge of Customer Support processes, systems, and best practices
- Build what banks run on: Your work powers core operations at top-25 servicers - your work directly impacts the core operations at the largest financial institutions in the world.
- scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
Requirements
- Have experience in a high-growth startup environment
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
- Strong upside: Competitive salary, meaningful early-stage equity, and relocation support
Benefits
- Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate
- Competitive salary, meaningful early-stage equity, and relocation support
Company info
- About Kastle
- Kastle is building AI operating system for consumer lending, starting with mortgage.
- We work with some of America's largest mortgage lenders, helping them scale their contact center and compliance operations using AI-driven voice agents.
- Backed by Y Combinator, Commerce Ventures, and executives from Snapdocs, Google, and WePay, we are redefining lending with AI.
- High ownership and direct input on product direction, company culture, and how the ASM function scales
- Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
- We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution.
- Early-stage operators or former founders who have built from zero, thrive in ambiguity, and understand what it takes to earn trust with enterprise customers
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This listing is sourced directly from Kastle Systems International's careers page and normalized into a canonical job model.