Marmon Holdings
Technical Training Specialist
Brooklyn Park, MN
Sponsorship not specified$25k-$30kDetected 20 days ago
OnboardingCustomer SupportCommunicationCollaborationMentoringWriting
About the role
- We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
- This role serves as the bridge between technical knowledge and operational execution, ensuring that team members and technicians are equipped with the skills, tools, and expertise needed to diagnose and resolve issues effectively.
- Validating complex engineering manuals and highly technical documentation are translated into clear, practical, technical service-ready materials.
Responsibilities
- Design and deliver structured virtual technical training programs for:
- Develop and deliver training that improves:
- Partner with MFT Aftermarket teams to identify:
- Develop and maintain a library of content including technical documents, work instructions, technical job aids and training materials
- Translate complex manuals and technical documents into simplified service documentation, job aids, and training materials tailored for technical support and field service audiences
- Cross-Functional Collaboration (Engineering, Support, Field)
- Partner with Engineering to identify product updates, common failure modes, and design changes
- Partner with Support teams to align training with operational workflows and expectations
Requirements
- 4-7+ years of experience in:
- Strong technical expertise and diagnostic capability
- Familiarity with knowledge management systems (e.g., Zingtree)
- Experience in aftermarket, foodservice, or equipment-based industries
Skills
- Marmon Foodservice Technologies, Inc.
- Technical Training Design & Delivery (Virtual Focus)
- Diagnostic troubleshooting
- Equipment functionality
- Service workflows and tools
- Ensure training is clear, consistent, and aligned to operational expectations
- Diagnostic Capability Development
- First-time resolution
- Escalation quality
- Case ownership discipline
Compensation
- 86,640.00 - 129,960.00
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
- 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
- Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion.
Benefits
- We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment.
- Medical, Dental, Vision, and Prescription Drug insurance plans
- Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
- Tax advantaged spending accounts for health and dependent care expenses
- Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
- Generous paid time off for personal use, holidays, and parental leave
- Company-sponsored life insurance
- Financial and retirement advising
Equal opportunity
- We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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