SRS Acquiom

SRS Acquiom

Director, Payments Operations

Denver, Colorado, United States · Director

Sponsorship not specifiedDetected 22 days ago
Stakeholder ManagementCRMAccountingM&AERPPerformance ManagementCustomer SupportResearchLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft OfficeInternal AuditNetSuite

About the role

  • The successful candidate demonstrates a hands-on, self-motivated approach to leadership, brings strong operational judgment, and communicates effectively across internal and external stakeholders.
  • Ensures team performance management processes are executed effectively, including hiring, performance reviews, recognition, corrective action, and terminations when necessary.

Responsibilities

  • They are highly organized in a fast-paced environment, able to manage competing priorities, and experienced in building and developing high-performing teams through hiring, coaching, and performance management.
  • Provides support for Foreign Exchange (FX) execution and operational readiness, including accurate instruction of FX trades and validation of system configuration for multi-currency payment batches.
  • Partners cross-functionally (Reconciliation, Payments, Client Services Team, Relationship team leadership, Business Analysts, Product Managers and bank partners) to drive continuous improvement and deliver technology-enabled solutions.
  • Experience partnering with bank operations and customer service teams to manage escalations and meet processing cutoffs.
  • Employee Assistance Programs for confidential support when life gets complicated

Requirements

  • 5+ years of banking, financial services, payments, escrow, or transaction operations experience (or equivalent).
  • 3+ years of people management experience, (preferably this experience includes managing managers), and leading multi-workstream teams.
  • Bachelor's degree in finance, accounting, economics, or operations (or commensurate work experience) required.
  • FINRA-licensed Series 99 Operations Professional or the ability to procure within the first year from hire date.
  • Demonstrated expertise in payment operations, reconciliations, exception management (returns/delays), and operational controls.
  • Working knowledge of foreign exchange processes and controls sufficient to participate in FX instruction and operational execution as needed.
  • Advanced proficiency with Microsoft Office Suite
  • experience with sophisticated CRM/ERP systems (e.g., NetSuite) and the ability to drive adoption through training and standardization.

Compensation

  • Owns daily execution and oversight of shareholder and closing-day payment operations, including payment file release governance, bank cutoffs, and Service Level Agreement (SLA) adherence.
  • Oversees exception management for returned, delayed, or failed payments; ensures research cases are tracked through completion and escalations are executed with bank partners as needed.
  • Ensures payment files contain required data elements and quality checks to reduce transaction failures and requests for additional information.
  • Provides support for Foreign Exchange (FX) execution and operational readiness, including accurate instruction of FX trades and validation of system configuration for multi-currency payment batches.
  • The salary range for this position is between $125k and $135k, depending on experience level.
  • Primary Responsibilities

Benefits

  • Day‑one coverage: medical, dental, and vision plans so you're protected from the start
  • Discretionary time off - take the time you need, when you need it
  • Employer‑paid life insurance, with the option to add extra coverage for peace of mind
  • A fitness credit to back your health and wellness goals
  • Pre‑tax plans for dependent care, transportation, and flexible spending
  • Leads and develops the Payments leadership team (Payments Managers and Manager of Payments Compliance), providing coaching, setting goals, and ensuring appropriate staffing, training, and coverage.
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This listing is sourced directly from SRS Acquiom's careers page and normalized into a canonical job model.