The Huntington National Bank
Senior Product Manager, Corporate Ops & Transformation Product Management
Columbus, Franklin County · Senior
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About the role
- The Senior Product Manager is responsible for defining the vision, roadmap, priorities, and delivery of product capabilities for an assigned value stream within the Corporate Operations & Transformation Product organization.
- This position sits on the Consumer Operations Product team, leading product strategy and execution for the Contact Center product portfolio.
Responsibilities
- Lead efforts to identify business challenges, customer and colleague needs, and opportunities to improve processes, experiences, and business outcomes within the assigned value stream.
- Partner with Product Director and Stakeholders to build and maintain the product roadmap.
- Lead Epic and Feature acceptance criteria definition, gathering requirements from Contact Center business partners.
- Work with agile teams to iterate and build, prioritizing highest business value.
- Lead cross-functional teams across business, design, and technology toward shared outcomes.
- Partner with technology team to understand solution options, sizing estimates, delivery impacts; facilitate design and trade-off decisions that meet business requirements while managing scope and budget.
- Collaborate with Legal, Risk, and Compliance throughout discovery and delivery to identify requirements, assess potential impacts, address issues, and secure necessary secure approvals.
Requirements
- Bachelor's Degree
- 7+ years of experience leading and supporting Agile Delivery team through end-to-end implementation
- Experience in leading product management teams
- Experience with Call Center operations, processes and supporting technology solutions within the banking or financial services industry.
- Experience with user-centered design and usability expertise.
- Proficiency in creating supporting documentation, wireframes, workflows, etc.
- Familiarity with program execution metrics and project management tools.
- Knowledge of data mapping and reconciliation techniques.
- Understanding and experience with Fintech solutions including payments, deposit originations, lending originations, and servicing.
- Experience managing vendor relationships.
Nice to have
- Preferred Skills
Company info
- Partner with delivery teams to ensure seamless rollout for customers and colleagues.
This listing is sourced directly from The Huntington National Bank's careers page and normalized into a canonical job model.