WR
Intake and Office Coordinator - 2025742
Carol Stream, IL · Full-time
Sponsorship not specified$47k-$52kDetected 41 days ago
ComplianceExcelHIPAALeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- The Intake and Office Coordinator serves as the first point of contact for prospective counseling clients and plays a key role in ensuring a welcoming, organized, and efficient client experience.
- Serve as the first point of contact for prospective clients, conducting intake screenings and gathering initial information to determine service fit.
- Coordinate scheduling for clinicians, including initial appointments, follow ups, and calendar maintenance.
Responsibilities
- Manage client onboarding processes, including creating and maintaining accurate client records in compliance with HIPAA and organizational standards.
- Support front end client communication (phone, email and in-person when applicable), ensuring a welcoming and responsive experience.
- Maintain and organize counseling office systems, including digital and physical files, forms, and shared resources.
- Assist in developing, updating and streamlining intake workflows, documentation processes, and team protocols. Provide administrative support to the counseling team, including tracking key program data and supporting grant reporting efforts.
- Partner with the Counseling Center Director and Manager to improve efficiency, client access, and overall service flow.
- Support special projects and team initiatives related to program growth, systems improvement and client engagement
Requirements
- 1-3 years of experience with client intake, scheduling and onboarding processes.
- Knowledge of HIPAA compliance and best practices for handling confidential client information.
- Proficiency in Microsoft Office tools (especially Excel, Outlook and shared systems).
Nice to have
- Experience conducting intake calls, trauma-informed training,
- Fluency in Spanish, Arabic, Swahili or Ukrainian preferred.
Skills
- Excellent interpersonal and communication skills, with a professional and welcoming approach to client interactions.
Compensation
- $47k-$52k
Benefits
- Committed to the mission, vision, and values of World Relief
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Associate Degree in Social Work, Counseling, Psychology or other relevant behavioral health field.
- Experience in client-facing administrative roles, preferably in a behavioral health, social service or healthcare setting.
This listing is sourced directly from WR's careers page and normalized into a canonical job model.