Trulioo

Director, Solutions Consulting (NAMER)

Vancouver · Director · Full-time

Sponsorship not specifiedDetected 89 days ago

Data AnalysisData ScienceStakeholder ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationMentoringAdaptability

About the role

This is a technical leadership role at the intersection of deep field execution and organizational scale.
If your default is to delegate technical work and oversee from above, this is the wrong role.
This will be a full-time, permanent position, ideally working out of the Vancouver office on a hybrid model (3 days per week in the office), but can be done remotely for the right person.

Drive evaluation accuracy and commercial narrative simultaneously, translating what the data shows into a deal story that lands with product, compliance, and executive stakeholders
Define and implement a repeatable evaluation engine: clear standards for how we qualify, scope, execute, and debrief evaluations across products and segments
Assess what is not scaling, make explicit tradeoffs, and build frameworks that reduce custom one-off work in favor of reusable, high-quality approaches
Lead, develop, and hold a high bar for the North America SC team
Build a talent development model that grows senior ICs into leaders over time
Partner with country managers in EMEA and APAC to align global standards while respecting regional execution needs
Partner with Product, Engineering, and Data Science to structure evaluations, flag product gaps early, and close the loop between field feedback and roadmap prioritization
Drive alignment across Sales, Customer Success, and Solutions Consulting to accelerate the handoff from pre-sales to implementation
Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
Trulioo is hiring a Director, Solutions Consulting to lead our global strategy and manage our North America team.

You have personally run complex, API-driven evaluations, not supervised them.
You have pulled raw data, spotted data quality issues, identified fraud signals, and reframed pass rates before a customer asks you to.
You can engage at the API level in a technical discussion with a customer's engineering team without bluffing.
You know what you know and what you don't.
You have led SC, SE, or pre-sales teams and built systems that measurably improved win rates, evaluation speed, or team capacity, with before/after data to show for it.
You have managed performance directly by setting clear expectations, coaching people out of poor habits, and making the call when someone isn't working.
You have hands-on experience applying AI tooling to SC workflows, including evaluation automation, data analysis, and deal intelligence
Experience in identity verification, risk, fraud, compliance, or adjacent regulated B2B environments
Experience managing in a global model, influencing regional teams without direct authority
You have assessed the current evaluation process end-to-end, identified the two or three highest-leverage changes, and have measurable baselines in place

Deploy AI-powered tooling to improve evaluation speed, consistency, and analytical depth across the team

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education &

Wellness: We care about your well-being.
Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Personally run and interpret batch evaluations: analyze API output, identify data quality issues, fraud signals, and coverage gaps before they become customer problems

Employee Resource Groups: Belonging is an important part of doing your best work.
At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time.

This listing is sourced directly from Trulioo's careers page and normalized into a canonical job model.