Arbiter AI
QA Engineer, Voice AI Agents
Remote, US · Mid
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About the role
- Arbiter is the AI-powered care orchestration system that unites healthcare.
- You will review conversations, trace failures through transcripts, logs, and campaign configuration, find the root cause, and work with engineering and deployment teams to fix it.
- Work cross-functionally with engineers, deployment managers, and clinical and nurse operations staff.
Responsibilities
- Check that campaigns behave as designed: correct targeting, sequencing, disposition logic, and outcome capture.
- Help build and maintain the QA framework: test cases, scoring rubrics, regression suites, and release checklists.
- We are launching our best-in-class, patient-facing Agentic platform to optimize patient outcomes through a unique multimodal approach.
- We are a high-performing group of engineers dedicated to delivering innovative, high-quality solutions to our clients and business partners.
- Taking immense pride in our craft and the products we build, treating both with utmost respect and care.
Requirements
- Comfort reading logs, querying data with SQL, and working with APIs and JSON or YAML configuration.
- Experience writing test plans and bug reports that engineers trust.
Nice to have
- Experience with voice AI, conversational AI, IVR, or contact center platforms.
- Scripting ability in Python or similar for automating checks and analysis.
- Exposure to LLM evaluation, prompt testing, or conversation quality scoring.
- Experience with observability tools or with call analytics tools.
Compensation
- The annual base salary range for this position is $180,000-$200,000.
- Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.
Benefits
- We optimize complex healthcare workflows that interface with patients using the latest Agentic AI approaches, and we combine it with a sophisticated platform to serve this Agentic layer at scale.
Company info
- Our Culture & Values
This listing is sourced directly from Arbiter AI's careers page and normalized into a canonical job model.