St. Jude Children’s Research Hospital
Network Engineer (Level II or Senior) - Enterprise Network Team
Memphis, TN · Senior
Sponsorship not specifiedDetected 1 day ago
StatisticsCybersecurityNetwork SecurityIncident ResponseAgileCustomer SupportDNSVPNCiscoLoad BalancingNetwork EngineeringPatient CareResearchLeadershipCommunicationProblem SolvingPublic Speaking
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Lottery odds40
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About the role
- Jude Children's Research Hospital by ensuring the reliable, secure, and scalable network services that connect researchers, clinicians, staff, patients, and remote locations around the world.
- Through proactive engineering, strategic planning, and operational excellence, the Network Engineer (Level II or Senior) helps ensure that critical research, patient care, and business operations remain connected and uninterrupted.
- Works effectively to find solutions. - Ability to look at data more critically and draw meaningful conclusions.
Responsibilities
- Lead and manage internal infrastructure through established regulations & standards.
- Implement and monitor incident/problem & disaster recovery for infrastructure support.
- Manage and provide current systems usage statistics, provide future projected growth estimates based on customer's demand.
- Partner with internal teams to develop prioritization, metrics, and processes around capacity planning and infrastructure availability.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintains regular and predictable attendance.
- Contribute to infrastructure/network projects/operations and other internal/external solutions and services within own area.
- Co-ordinate installation, configuration and support for new and existing network/infrastructure.
- Oversee configuration and management of the IT infrastructure to support requirements (e.g. data retention, security, business continuity, disaster recovery, information risk management).
- Experience in infrastructure design, systems analysis, and security management.
Requirements
- Bachelor's degree in Computer Science, Engineering, Business or related field of study required.
- Minimum experience: Four (4) years of IT experience with experience in infrastructure operations and engineering environments.
- Ability to look at data more critically and draw meaningful conclusions.
Nice to have
- Some experience working with commercial models around infrastructure capacity procurement.
- Experience in customer service and vendor management.
- Some experience in business stakeholder engagement and management.
- Hands-on experience with core network services such as DNS, DHCP, and IP Address Management (IPAM) highly preferred.
- Experience troubleshooting complex network connectivity issues across large, distributed environments highly preferred.
- Cisco Certified Network Professional (CCNP) certification highly desired.
- Strong analytical, problem-solving, and incident response skills with the ability to prioritize multiple competing demands highly preferred.
- Experience supporting Cisco wireless networking technologies in a large enterprise environment preferred.
Skills
- Promptly and effectively responds to customer queries and requests.
- Explores optimal solutions for customer needs.
- Escalates/redirects effectively for quicker customer support.
- Navigates and flexes work style to requirements that can change frequently, continues to communicate and influence others.
- Conducts ongoing troubleshooting of complex system/application issues and devises suitable resolution/repair strategies.
- Effectively relays understanding of diverse perspectives.
- Can handle communication upwards and downwards as needed.
- Presents information in a clear, well thought out way and tailored to the audience.
- Uses a data-driven approach to spot early indications of underperformance and takes corrective actions. Celebrates successes.
- Ability to look at data more critically and draw meaningful conclusions. Conducts root-cause analysis as needed.
- Quickly rebounds from setbacks, including creating viable plans to move forward.
- Helps others understand the need for change and adapt to it.
Benefits
- Minimum Education and/or Training:
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