Techo-Bloc
IT Manager
Saint-Hubert, QUEBEC, Canada
Sponsorship not specifiedDetected 14 hours ago
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16Unrated
Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We have 9 manufacturing facilities, 13+ distribution centers, and over 900 people working across more than 20 locations in Canada and the United States.
- That kind of footprint doesn't run itself.
- Every plant, every distribution center, every field salesperson and office team depends on technology that simply works.
Responsibilities
- That's what our IT team delivers - and it's why the people who lead it matter so much.
- Someone who can set a clear standard, run a tight operation, and still have the patience to develop the person who's two years into their career and full of potential.
- You'll lead a group of IT technicians across Canada and the United States - handling everything from hiring and onboarding to coaching, performance conversations, and the occasional tough call.
- You'll build the kind of team culture where people hold themselves to a high standard not because they have to, but because the bar is clear and the support is real.
- The helpdesk, the field support, the 6 AM call from a plant in trouble - that's your world.
- You'll own the end-to-end IT support experience for the business, making sure SLAs mean something, tickets get resolved with urgency, and the people depending on technology don't feel it when something goes wrong.
- Site upgrades, system rollouts, process improvements - you'll lead or support IT projects from scoping through execution.
- You'll document what works and make sure your team isn't reinventing the wheel every six months.
- You lead from the front.
Requirements
- You're equally comfortable talking shop with a technician and presenting to the IT Director, and you know how to adjust your register for the room.
Nice to have
- 8+ years in IT, with at least 3 years in a supervisory capacity - you've managed people before and have the scar tissue to prove it.
- Experience in a multi-site environment, ideally manufacturing, distribution, or industrial - you understand what it means when operations go down.
- Familiarity with ERP environments
- hands-on experience with Microsoft Dynamics 365 is a meaningful advantage.
- Experience managing a helpdesk or ITSM platform - Jira, ServiceNow, Freshdesk, or similar.
- Fluency in French and English is required - our headquarters is in Saint-Hubert, QC and the team spans the country.
- ITIL certification or equivalent service management training is a plus, not a prerequisite.
- Group insurance and RRSP with employer contribution
Company info
- You'll love this job if you've been itching to step fully into leadership and building processes, building people, building a team culture that others want to be part of.
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This listing is sourced directly from Techo-Bloc's careers page and normalized into a canonical job model.