Sweetgreen
Director, Ops Services
Los Angeles, CA · Director
Sponsorship not specified$140k-$185kDetected 140 days ago
Communication
Stay score
odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role62
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The Director, Ops Services will guide New Restaurant Openings, Training Rollouts, Learning & Development, and oversee our Infinite Kitchen experience.
- This role operates in a fast-paced environment and requires considerable training and operations experience.
Responsibilities
- enable use of new technology and processes to drive stronger openings and team member engagement
- Plan and lead training cascade for new restaurant initiatives
- Gather feedback from restaurant teams, field leaders, guests, and support center to enhance training and execution
- Partner with the People Team to evaluate and optimize training programs, materials, facilitation guides, and communication strategies
- Proven strength at developing innovative and engaging training programs
- Guide cross-functional and operations readiness for New Restaurant Openings and Remodels to ensure great guest and team member experiences; enable use of new technology and processes to drive stronger openings and team member engagement
- Operates comfortably across field leaders, restaurant teams, cross-functional support teams, and executive leaders
- Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food.
- As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement.
- When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together
Requirements
- Bachelor's in Business, Hospitality, Operations, Culinary Management, or related field.
- 10+ years of experience in restaurant training and/or operations
Nice to have
- Leveraging AI to assist in training content creation and rollout
- New store openings experience as a trainer
- Experience as an instructional designer or leading instructional designers
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
Compensation
- Starting salary range based on experience
- $140,000 - $185,000 USD
- Salary range for this role:
Benefits
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- Employee HSA and FSA
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This listing is sourced directly from Sweetgreen's careers page and normalized into a canonical job model.