Csdisco
Customer Success Enablement Manager
Austin, TX
No sponsorship$100k-$125kDetected 2 days ago
Data AnalysisProject ManagementStakeholder ManagementSalesforceSalesProcess ImprovementOnboardingCustomer SuccessLeadershipCommunicationCollaboration
About the role
- Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
- Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
- Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
- Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks.
- Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives.
- New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization.
- Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.
- Demonstrated ability to identify, design and deliver effective customer success/sales training programs.
- The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams.
- They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.
- Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
Requirements
- 8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology.
- Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.
- Even Better If You Have…
- Strong understanding of customer success/sales processes, methodologies and best practices.
- Ability to analyze data and derive actionable insights.
- Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation
- Competitive salary plus RSUs
Benefits
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
Company info
- Opportunity to be a part of a company that is revolutionizing the legal industry
Visa & Work Authorization
- Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
Apply directly at Csdisco →Create a free account for alerts like thisView Csdisco immigration profile
This listing is sourced directly from Csdisco's careers page and normalized into a canonical job model.