Jobgether

Customer Experience Team Manager

Sponsorship not specified$75k-$95kDetected 4 hours ago

A/B TestingComplianceCRMLogisticsCustomer SupportZendeskLeadershipCommunicationCollaborationMentoringAdaptability

About the role

You will play a key part in shaping customer experience strategies while fostering a culture of accountability, learning, and continuous improvement.
Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The final decision and next steps (interviews, assessments) are managed by their internal team.

This position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a Customer Experience Team Manager based in United States.
You will be responsible for developing frontline talent, improving operational performance, and creating exceptional customer journeys across multiple channels.
The position combines people leadership, data-driven decision-making, and process innovation to deliver measurable customer and business outcomes.
You will partner with cross-functional teams to identify opportunities, remove customer friction, and continuously improve service experiences.
This is a hands-on leadership role for someone who thrives in dynamic environments and enjoys building strong, engaged teams.
Drive key performance indicators including customer satisfaction, response times, retention metrics, quality scores, and operational efficiency.
Analyze customer insights and performance data to identify improvement opportunities and implement meaningful solutions.
Partner with product, logistics, marketing, and other cross-functional teams to resolve customer pain points and improve processes.
Lead initiatives focused on reducing friction, increasing efficiency, and enhancing customer satisfaction through continuous improvement practices.

Strong understanding of customer experience metrics and the ability to use KPIs to drive operational improvements.
Experience working with customer experience platforms such as Zendesk, Gladly, CRM systems, or similar tools.

Experience leading teams in retail, e-commerce, or high-growth environments is preferred.
Bachelor's degree or higher preferred.

Competitive base salary range of $75,000 - $95,000 USD, depending on experience, skills, and location.

Potential eligibility for bonus and equity opportunities.
Comprehensive benefits package designed to support employee well-being and long-term success.
Health benefits, retirement savings options, and additional employee programs.
Paid time off and flexible work policies.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?

This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.