eventussystems
Customer Success Manager – US
United States
Sponsorship not specifiedDetected 7 days ago
ComplianceAccount ManagementCustomer SuccessCommunicationProblem Solving
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Company Overview Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense.
Responsibilities
- Serve as an escalation point for the Support teams on issues related to your assigned clients
- Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements
- The CSM will serve as a strategic partner to our clients, ensuring they derive maximum value from our Validus platform.
- This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.
Requirements
- Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company
- An AI-forward approach with demonstrated experience or ideas for scaling the Customer Success using AI solutions is highly desirable
- Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels
Nice to have
- Strong knowledge of capital markets, trade surveillance, and regulatory compliance is preferred
- A technical background with a curious, self-driven problem-solving approach to ensure focus on rapid client issue resolution is preferred
- Experience working within the US financial market and understanding of regulatory requirements preferred
Compensation
- Competitive Compensation
Benefits
- Health, Dental, Vision & Disability Coverage
- Flexible Work Environment
Company info
- Company Overview
- Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense.
- Its powerful, award-winning Validus platform is easy to deploy, customize, and operate across equities, options, futures, foreign exchange (FX), fixed income, and digital asset markets.
- Trusted by some of the world's most complex, high-volume, and real-time trading environments, Eventus serves tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.
- Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy
- Partner with customers to understand their business needs and proactively recommend solutions to maximize value
- Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus
- We are seeking a Customer Success Manager (CSM) to join our growing team in the US.
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