yorkgroup
Client Success Manager (Owner's Rep)
Edmonton, Alberta
Sponsorship not specifiedDetected 20 days ago
Project ManagementCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- The Client Success Manager ensures successful outcomes for tenants and clients in their construction dealings with York Realty Inc.
Responsibilities
- Oversee general contractors completing landlord work in both new build and tenant improvement scenarios.
- Maintain consistent communication with the project team including tenants, internal & external stakeholders, contractors, etc.
- Identify and manage project risks in collaboration with stakeholders.
- Lead the develop the Project Plan that defines scope, budget, and schedule in coordination with internal and external teams
- Manage tenant relationship throughout by understanding their goals and representing their best interests
- Own and manage the project budget, leading the Change Management process (CCN, CO) to track and escalate additional costs.
- Maintain project status reporting and present updates to management and senior leadership.
- Document Planned vs.
- Proven ability to forge, grow and maintain positive relationships with multiple groups
- Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
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