SGC
WD Bar & Grille, Restaurant Server
Buffalo, NY
Sponsorship not specifiedDetected 5 days ago
Customer SupportCommunication
About the role
- The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer.
- Position requires ability to interact with the public, speak English clearly, remembering details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying.
- All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
Responsibilities
- Perform any duties assigned by the manager or shift manager.
- Maintain full knowledge of menu, wine lists, and daily specials.
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
- Maintain a neat and organized work station.
- Take guest checks up to cashier; do not wait for guest to take their own check up to register.
Requirements
- Must be able to stand, walk and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
- Must be able to lift and carry trays up to forty (40) pounds.
- Must be able to perform repetitive motions.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Must have outgoing, friendly personality and a cheerful accommodating disposition.
- Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times.
- Assist all employees (day and evening) in performing their duties whenever required and work as one team.
- Must complete all required SGC Training programs within nine (9) months from commencement of employment.
- All servers are required to review all information posted in designated area, including stations, upcoming events, and 86 board, etc.
Nice to have
- Must be 18 years of age or older upon employment.
- High school diploma or equivalency preferred.
- Six months' previous customer service experience required.
- High volume experience preferred.
Skills
- Must possess excellent communication skills.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Compensation
- $10.70 Compensation is negotiable based on experience and education.
This listing is sourced directly from SGC's careers page and normalized into a canonical job model.