Cable ONE

Technical Care Specialist II - Business

Remote USA · Mid · Contract

Sponsorship not specifiedDetected 28 days ago

Customer SupportAR/VRLeadershipCommunicationMicrosoft Office

About the role

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Join Sparklight's fastest growing team as a Business Care Specialist!
Cable One and our family of brands is an equal opportunity employer.

Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).
Values each and every customer, while working hard to keep their business and support our communities.

High school diploma or general education degree (GED)
or equivalent combination of education and experience.
We care a lot about our customers! We are looking for someone who is customer service-oriented with experience with providing customer service over the phone. Data entry experience is important to us too.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.
Providing post-installation care, including entering changes of service into the Single View software platform.
Navigating and notating back office processing tools for selected calls.
Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
and one to two years related experience and/or training
Data entry experience is important to us too.
Experience in Microsoft Outlook, Word, and Excel.

Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.
Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Answering calls from Sparklight business customers and responding to inquiries in a professional manner.
Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.
Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.