Paperless Parts, Inc.

Paperless Parts, Inc.

Services Engineer

Boston, MA · Full-time

No sponsorship$100k-$130kDetected 13 hours ago
PythonSQLRESTCRMSalesERPCustomer SuccessMedical DevicesLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team.
  • This is a full-time position reporting to the Services Engineering Manager, in Boston, MA.
  • As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems..

Responsibilities

  • Lead the end-to-end delivery of customer integration projects, serving as the technical lead responsible for discovery, solution design, development, testing, deployment, and go-live success.
  • Design, develop, and maintain integrations between Paperless Parts and customer business systems, including ERP, CRM, MES, and other manufacturing technologies, leveraging both standard integration offerings and custom solutions.
  • Partner directly with customer stakeholders to gather business and technical requirements, define integration strategies, facilitate user acceptance testing, and provide technical leadership throughout the implementation lifecycle.
  • Manage multiple concurrent customer engagements, proactively communicating status, identifying risks, and coordinating with internal and customer teams to drive successful outcomes.
  • Support the growth of the Services Engineering organization through knowledge sharing, mentoring, recruiting, and participation in Paperless Parts' DEI and social impact initiatives.
  • Ability to independently lead technical discovery, gather requirements, and translate business needs into scalable technical solutions while effectively communicating with technical teams, business users, and executive stakeholders.
  • Ability to successfully manage multiple priorities and customer engagements in a fast-paced, high-growth environment.
  • Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.
  • people regularly collaborate to solve complex problems.
  • We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience.
  • Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Compensation

  • $100,000 - $130,000
  • The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
  • We may ultimately pay more or less than the posted range, and the range may be modified in the future.
  • An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Benefits

  • 100% coverage of health, dental, and vision for you and your dependent
  • Company-sponsored wellness stipend
  • Pre-tax Commuter and FSA/Dependent Care FSA
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company info

  • At Paperless Parts, we value intentionality, persistence and relationships.
  • We live and breathe these values every day.
  • Provide advanced troubleshooting and Tier 2 support for production integrations, resolving complex technical issues and ensuring reliable operation for live customers.

Equal opportunity

  • Equal Opportunity & Affirmative Action Employer.

Visa & Work Authorization

  • This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder
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