Observe.AI

Observe.AI

AI Agent Engineer, Client Facing

(Redwood City, CA (Hybrid)) · Full-time

Sponsorship not specified$108k-$170kDetected 39 days ago
JavaScriptPythonLLMsRAGVoIPCollaboration

About the role

  • Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes.
  • This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
  • Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

Responsibilities

  • Build & Deploy Agents: Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
  • Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
  • Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
  • Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.
  • Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
  • building, integrating, testing, demoing to clients, deploying into production, and tuning performance.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related technical field
  • Ability to explain complex technical concepts to non-technical audiences.
  • Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
  • Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
  • Programming experience in Python, JavaScript, or similar for scripting and integrations

Nice to have

  • Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
  • Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Compensation

  • The base salary compensation range targeted for this full-time position is $108 - 170K per annum.
  • Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience.
  • Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options).
  • This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.
  • Our Commitment to Inclusion and Belonging
  • Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Company info

  • Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
  • Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
  • Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
  • Why Join Us
  • We're looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot.
  • This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.
  • Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.
  • The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
  • Act as the primary technical partner for customers-lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
  • Client Engagement: Act as the primary technical partner for customers-lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.

Equal opportunity

  • Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
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This listing is sourced directly from Observe.AI's careers page and normalized into a canonical job model.