PHP Agency

Operations Supervisor (Insurance / Financial Services)

Dallas, TX · Part-time

Sponsorship not specifiedDetected 31 days ago

PHPLeadershipCommunicationMentoringUnderwriting

About the role

Establish, monitor, and hold teams accountable to KPIs, SLAs, and performance standards aligned with PHP's goals and agent-focused culture.
Oversee daily new business operations, including work queues, turnaround times, and case flow, ensuring timely and accurate processing from submission through placement.
Prepare and communicate performance reporting, trends, and operational insights to leadership, proactively addressing risks and opportunities.

Lead and develop Team Leads and New Business Case Managers, building a high-performing team and a strong pipeline of future leaders.
Deliver onboarding, training, coaching, and ongoing quality oversight to ensure consistency, compliance, and strong customer communication.
Serve as the primary escalation point for complex or high-impact cases involving agents, carrier partners, and underwriting teams.
Partner cross-functionally with peer leaders to ensure seamless workflows, system adoption, and a consistent white glove agent experience.
Drive continuous improvement by identifying operational gaps, implementing process enhancements, and supporting system and technology improvements.
PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base.
PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.
We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

3-5 Years of Experience
Bachelor's degree in Communications, Public Relations, Journalism, or a related field.
Experience in supporting internal or employee communications functions.
Track record of implementing strategic communication plans.
Exceptional written and verbal communication skills, with the ability to tailor messages for various audiences.
Ability to handle multiple projects simultaneously in a fast-paced environment.
About Integrity:
Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products.
Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David.
PHP provides part-time or fulltime opportunities to individuals pursuing careers as life insurance agent.

At Integrity, you can start a new career path at company you'll love, and we'll love you back.
Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
The company was acquired in 2022 and is now a proud part of the Integrity family.

This listing is sourced directly from PHP Agency's careers page and normalized into a canonical job model.