Bigcommerce

Bigcommerce

Salesforce Administrator II

Austin, TX, USA · Mid

No sponsorship$76k-$114kDetected 118 days ago
SalesforceMarketoCustomer SuccessCustomer SupportZendesk

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 60%

Of 5 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Commerce is looking for a Salesforce Administrator II to join our Go To Market (GTM) Business Applications team.
  • You'll work closely with business stakeholders to translate their needs into reliable, scalable Salesforce solutions - without writing code.
  • Work Where You Thrive This is a hybrid role.

Responsibilities

  • Own Service Cloud configuration - case management, queues, assignment and escalation rules, entitlements, SLA milestones, macros, and quick text - in support of our customer-facing support organization.
  • Build and maintain flows, validation rules, custom objects, fields, and page layouts using declarative tools.
  • Support and configure CTI and telephony integrations used by the support team, ensuring reliable call routing and screen pop functionality.
  • Partner with the support org to configure and optimize Knowledge, ensuring articles are structured, surfaced, and maintained effectively.
  • Manage Experience Cloud (Help Center or partner-facing portals) configuration and content permissions where applicable.
  • Triage and resolve user-reported issues, acting as a first responder for Salesforce support requests from internal teams.
  • Maintain data quality through deduplication, validation rules, and routine hygiene processes.
  • Collaborate with developers and architects on projects that require custom solutions, providing clear requirements and admin-side configuration work.
  • Document configurations, processes, and change history to support audit readiness and team knowledge sharing.
  • Experience working alongside a support or customer success organization - you understand the operational rhythms of a support team and can configure Salesforce to match them.

Requirements

  • 3+ years of hands-on Salesforce administration experience in a production org.
  • Strong working knowledge of Flow Builder
  • Familiarity with CTI platforms (Five9, Genesys, or similar) and how they integrate with Salesforce Service Cloud.
  • Strong analytical and troubleshooting skills - you can diagnose a broken flow, a misconfigured assignment rule, or a data issue methodically.
  • Salesforce Certified Administrator required

Nice to have

  • Salesforce Service Cloud Consultant or Field Service certifications.
  • Familiarity with Omni-Channel routing, including skills-based routing and agent capacity management.
  • Experience with Messaging for In-App and Web or other messaging channels in Service Cloud.
  • Familiarity with change set or SFDX-based deployment processes
  • comfort working alongside developers in a structured release process.
  • Experience supporting a SaaS or e-commerce company where the customer base is technically sophisticated.
  • Work Where You Thrive
  • (Pay Transparency Range: $76,000.00 - $114,000.00)

Skills

  • Welcome to the Agentic Commerce Era
  • growing their businesses.

Compensation

  • Compensation Transparency

Company info

  • Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
  • We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role.
  • If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Visa & Work Authorization

  • solicit money to complete visa requirements as part of a job offer.
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This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.