Illinois Tool Works

Custor Service Representative

Hatfield, Pennsylvania, United States of America

Sponsorship not specified$10k-$25kDetected 68 days ago

SalesforceCRMCustomer SupportCommunicationProblem Solving

About the role

Job Description: The Customer Service Representative plays a key role in supporting daily operations and ensuring customer needs are met in a fast‑paced environment.
include entering, verifying, and managing data with a high level of accuracy and efficiency.
The position also contributes to maintaining organizational workflow by supporting routine processes and addressing day‑to‑day operational needs.

Manage a high volume of email communication with internal teams and external customers.
Collaborate with the operations team to ensure accurate and timely shipments.
Document processes and perform audits to ensure adherence to ISO compliance standards.

It is not an exhaustive list of all responsibilities, duties, or skills required.
Job Qualifications High School Diploma, G.E.D., or equivalent (required).

Employer Statement & Disclaimer ITW is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We value the unique perspectives and experiences of our employees and strive to ensure fair treatment and equal employment opportunities at every stage of the employment process.
All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.
Disclaimer: This job description is intended to describe the general nature and level of work being performed.

This listing is sourced directly from Illinois Tool Works's careers page and normalized into a canonical job model.