Entrega

Dealer Operations Analyst

Troy, MI

Sponsorship not specifiedDetected 75 days ago

OnboardingCommunicationTime Management

About the role

They address all Dealer technical and or program questions, issues and processes with urgency and empathy.
They will communicate with Dealers via phone and email and will ensure documentation of all interactions are timely and accurate.
This role is highly dependent on the overall success of the team, where team communication and coordination are paramount to all day-to-day activities.

Communication is inbound through a shared phone line and email account, as well as driving proactive engagement with Dealers and their partners in solving questions and concerns and aid in overall utilization of the software applications.
The Dealer Operations Analyst is expected to provide exceptional support for Dealers.

Ability to work independently as well as in a team environment.
Demonstrated ability to solve problems and formulate recommendations.
Self-starter with a high degree of integrity and professionalism.
Bachelor's degree or equivalent work experience required.
Professional references required upon request.
This role will escalate unresolved issues if technical investigation is required.
This role is required to strictly adhere to the process, effectively communicate all requirements for a successful launch as well as educating the Dealer on how to utilize the applications.
Perform other tasks and duties as required to support and contribute to the overall success of the organization.
Comfortability working under pressure or strict deadlines.
Passion for learning and personal growth.
Possess organizational and prioritization skills.
Understanding of organizational methods and time management process.
Education and Experience:
Equivalent work experience entails 4+ years in customer and client service focused industry or technical support.

This listing is sourced directly from Entrega's careers page and normalized into a canonical job model.