HAN IT Staffing Inc.
AWS Connect Fullstack Developer
Dallas, Texas, USA · Senior · Contract
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About the role
- The ideal candidate combines strong AWS application development skills with experience in contact center technologies, serverless architectures, data migration, and full-stack application development.
- Assess the existing Amazon Connect and Calabrio integration, including recording storage, metadata structures, retention policies, and reporting dependencies.
- Define migration strategies for historical recordings, transcripts, and associated metadata.
Responsibilities
- Solution Design and Architecture Design and implement a scalable AWS architecture to migrate call recordings and analytics from Calabrio to Amazon Connect Contact Lens.
- Develop reusable Infrastructure as Code using AWS CloudFormation, Terraform, or AWS CDK.
- Backend Development Build serverless and microservices-based applications using AWS Lambda, Amazon API Gateway, and Amazon SQS.
- Develop APIs and automation to extract recordings and metadata from Calabrio and load them into AWS services such as Amazon S3 and Amazon DynamoDB.
- Front-End Development Develop dashboards and administrative tools using React, Angular, or Vue.js.
- Build interfaces for migration monitoring, reconciliation, and operational reporting.
- Data Migration and Validation Develop automated scripts to migrate historical call recordings, transcripts, and metadata.
- Perform data validation, reconciliation, and integrity checks.
- DevOps and Automation Build and maintain CI/CD pipelines using GitHub GitHub Actions, Atlassian Jenkins, or Amazon Web Services AWS CodePipeline.
- Security and Compliance Implement encryption, access controls, and audit logging using AWS Key Management Service, AWS Identity and Access Management, and AWS CloudTrail.
Requirements
- 5+ years of experience developing applications on AWS.
- 3+ years of experience with Amazon Connect.
- Experience with Amazon Connect Contact Lens and/or call recording analytics platforms.
- Experience integrating with Calabrio or similar workforce and recording solutions.
- Strong proficiency in Python, TypeScript, or Java.
- Front-end development experience with React or Angular.
- Experience with Infrastructure as Code and CI/CD automation.
- Strong understanding of data migration, reconciliation, and testing methodologies.
- Integrate with Amazon Transcribe and Contact Lens analytics where required.
- Required Qualifications 5+ years of experience developing applications on AWS.
Nice to have
- Amazon Web Services certifications such as AWS Certified Developer - Associate or AWS Certified Solutions Architect - Professional.
- Knowledge of contact center quality management and analytics processes.
- Familiarity with Amazon Athena, Amazon QuickSight, and Amazon OpenSearch Service.
- Top 3 Critical Skills AWS Full Stack Development - Serverless application development using Lambda, API Gateway, React/Angular, and AWS-native services.
- Amazon Connect and Contact Lens Expertise - Deep understanding of call recording, transcription, analytics, and contact center integrations.
- Data Migration and Automation.
- Experience migrating large volumes of recordings and metadata with validation, reconciliation, and CI/CD automation.
This listing is sourced directly from HAN IT Staffing Inc.'s careers page and normalized into a canonical job model.