Linenmaster

Linenmaster

Client Success Manager - SaaS Software

Remote (United States) · Full-time

Sponsorship not specifiedDetected 23 days ago
Machine LearningHubSpotSalesAccount ManagementCommunicationCollaborationMentoring

About the role

  • About TEXO (LinenMaster, Alliant, Infinite Laundry, & TEXO IT) Welcome to TEXO's Careers Page!
  • Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity.
  • From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers.

Responsibilities

  • Develop a deep understanding of client's businesses, goals, and challenges Apply strategic thinking to identify opportunities for growth Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company Negotiate pricing, renewals, and contracts Ensure timely delivery of products and services Monitor client satisfaction and address promptly any issues or concerns that arise Possess strong communication and interpersonal skills to build and maintain relationships with clients Own knowledge of all products and services offered by the company Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates Develop and conduct Quarterly Business Reviews Provide ideas for creative sales and marketing tactics
  • Develop a deep understanding of client's businesses, goals, and challenges Apply strategic thinking to identify opportunities for growth Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company Negotiate pricing, renewals, and contracts Ensure timely delivery of products and services Monitor client satisfaction and address promptly any issues or concerns that arise Possess strong communication and interpersonal skills to build and maintain relationships with clients Own knowledge of all products and services offered by the company Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates Develop and conduct Quarterly Business
  • Not all roles and responsibilities may be listed within this document.

Skills

  • Work with the latest tools and technologies in the industry.

Benefits

  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • TEXO provides cloud-based linen management software, marketing, and IT services that serve the Healthcare, Hospitality, and Food & Beverage industries.
  • We are an industry leader with a strong commitment to investing in our products and services and are growing our team to meet the needs of our evolving customer base.
  • We have been satisfying our customers for over 25 years through innovation and creative problem solving.
  • This role requires a tenacious individual who is intrinsically motivated, self-driven, and passionate about client success.
  • Overall, the goals of a Client Success Manager are: Build relationships with all assigned customers, monitor their product usage and serve as a key point of contact for them, ensuring long-term retention Deepen existing partnerships by providing value adds through additional products and services Primary
  • Collaboration is at the heart of everything we do.
  • At TEXO, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry.
  • As a Client Success Manager for our SaaS software products (non-IT or Marketing), you will be responsible for creating deep relationships with our customers and partners, ensuring their ongoing use of our products, educating them on new features, and seeking opportunities to expand our relationships via upsell and cross-sell.
  • Strong core business values with a focus on teamwork in a dynamic environment
  • At TEXO, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference.
  • Our mission is to harness the power of technology to drive positive change, empower businesses, and enhance lives.
  • Build relationships with all assigned customers, monitor their product usage and serve as a key point of contact for them, ensuring long-term retention Deepen existing partnerships by providing value adds through additional products and services
  • Be part of a growing team with mentorship and support to aid your professional growth
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This listing is sourced directly from Linenmaster's careers page and normalized into a canonical job model.