Alarm.com

Alarm.com

RMA Operations Lead

Liberty Lake, Washington · Mid

Sponsorship not specifiedDetected 23 days ago
LogisticsERPCustomer SupportLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The ideal candidate is detail-oriented, customer-focused, and capable of managing competing priorities in a fast-paced environment.
  • Credit Processing - Accurately process customer credits associated with returned merchandise, ensuring timely and correct application in accordance with company policies and procedures.
  • Customer Communication - Serve as a point of contact for customers regarding payments, outstanding requests, and return follow-ups; provide timely, professional, and accurate responses to inquiries to ensure a positive customer experience.

Responsibilities

  • Departmental Workflow Management - Monitor and maintain the daily workflow of RMA, redistributing workloads as needed, and ensuring all returns are processed in a timely manner.
  • For over 20 years, we've been committed to creating easy-to-use, comprehensive video management systems backed by our signature Heroic Customer Service® and support.

Requirements

  • High school diploma or equivalent required
  • 2+ years of experience in an RMA, warehouse, logistics, or customer service environment
  • Strong organizational and time management skills with the ability to prioritize effectively
  • Proficiency with ERP/order management systems and Microsoft Office Suite
  • Ability to lift up to 50 lbs and stand for extended periods as needed
  • Unit Preparation & Disposition - Package and prepare completed units for return to inventory or shipment back to customers as required, ensuring all units meet quality and condition standards prior to disposition.
  • Excellent written and verbal communication skills
  • Competencies
  • Leadership & Team Coordination
  • Attention to Detail
  • Customer Service Orientation
  • Problem Solving & Critical Thinking
  • Accountability & Dependability
  • Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
  • The Perks!

Nice to have

  • The on-target pay for this opportunity is $21.50 - $22.25 per hour.

Compensation

  • The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.
  • The base salary offered is part of a total compensation package.

Company info

  • However, we are not accepting resumes from recruiters or employment agencies for this position.

Equal opportunity

  • OpenEye is an Equal Opportunity Employer

Visa & Work Authorization

  • Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
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