Coretelligent

Service Delivery Manager

United States

Sponsorship not specified$90k-$120kDetected 19 days ago

ComplianceAccessibilitySalesforceCRMAccount ManagementIntellectual PropertyCustomer SuccessLeadershipCommunicationCollaboration

About the role

We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.
We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes.

Serve as the primary post-sale relationship owner for an assigned portfolio of managed services clients, building trusted relationships across technical and executive stakeholders.
Own the overall client experience by coordinating across Service Desk, Engineering, Projects, CoreArmor, Field Services, and other internal teams to ensure successful service delivery.
Lead recurring service reviews, executive business reviews, and strategic planning conversations aligned to each client's business objectives.
Own service escalations from initiation through resolution, ensuring timely communication, clear expectations, and successful outcomes.
Review client environments to identify operational improvements, technology recommendations, service enhancements, and opportunities to expand the value Coretelligent delivers.
Partner with leadership to develop retention strategies, recovery plans for at-risk accounts, and continuous improvement initiatives across the client portfolio.
As part of this, we use AI-assisted tools to support interview note-taking and documentation.

3-7+ years of experience in Managed Services (MSP), Service Delivery, Technical Account Management, Customer Success, IT Operations, or a similar client-facing technology role
Ability to interpret contracts, Statements of Work (SOWs), and service commitments while ensuring client expectations remain aligned with service delivery.
Strong business acumen with the ability to identify operational improvements, mitigate risk, and proactively strengthen long-term client relationships.
Experience managing a portfolio of clients while building trusted relationships with technical teams, operational stakeholders, and executive leadership.
Strong understanding of managed services delivery, including service operations, ticket lifecycle, escalation management, SLAs, and client health management.
Excellent communication, presentation, and relationship-building skills with the ability to confidently engage both technical and non-technical audiences.
Demonstrated ability to manage multiple priorities, adapt to changing business needs, and remain organized within a fast-paced, high-touch client environment.
Experience partnering cross-functionally with engineering, service delivery, projects, cybersecurity, and leadership teams to drive successful client outcomes.

Experience with ServiceNow, ConnectWise, Autotask, Salesforce, or similar IT service management (ITSM) and CRM platforms preferred.
Technical understanding of infrastructure, cloud services, cybersecurity, Microsoft technologies, and managed IT environments strongly preferred.
ITIL Foundation certification or similar service management experience is a plus.

The reasonably expected annual base compensation range for this position is $90,000 - $120,000.
This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
Commission Eligibility
This role may also be eligible for commission under Coretelligent's sales compensation plan.

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As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location.
Direct applicants only; no recruitment agencies or third-party recruiters, please.
We are committed to using technology responsibly and maintaining an equitable process.
If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate.
In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting.

This listing is sourced directly from Coretelligent's careers page and normalized into a canonical job model.