Selectorsoftware

Customer Success Manager

Santa Clara, California

Sponsorship not specifiedDetected 33 days ago
SQLMachine LearningData EngineeringJiraConfluenceCRMCustomer SuccessCustomer SupportTCP/IPCiscoCommunicationCollaborationProblem Solving

About the role

  • It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience and automated data engineering pipelines.
  • Leveraging their networking and/or NPM APM tool background, the CS will help work closely with the customer's engineering and operations teams to help them comprehend how Selector will simplify their life.

Responsibilities

  • Selector is building an operational intelligence platform for digital infrastructure.
  • We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction.
  • CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes throughout the customer lifecycle, from post-sales deployment to adoption stages.

Requirements

  • Experienced with designing SQL queries to extract, validate, and analyze data
  • Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.

Nice to have

  • Bachelor's degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience.
  • Strong program management and customer relationship management experience is preferred.
  • Working knowledge of networking protocols and cloud compute infrastructure;
  • Experience working with Cisco, Juniper, or similar network equipment;
  • Excellent problem-solving and troubleshooting skills;
  • Strong communication and customer service skills.

Benefits

  • Provide weekly health checks to ensure the customer's environment is in a reliable and healthy state; Track customer adoption, sentiment, and adoption;

Company info

  • Ensure assigned new customers are seamlessly launched/go live on the initially agreed upon date with high customer satisfaction;
  • This includes how other customers are leveraging the platform; Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices;
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This listing is sourced directly from Selectorsoftware's careers page and normalized into a canonical job model.