Mission Lane

Associate General Counsel, Collections, Servicing and Customer Operations

Remote, United States · Full-time

Sponsorship not specified$178k-$225kDetected 13 days ago

LeadershipCommunicationCollaboration

About the role

By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

In your first year, you'll build real working relationships across Collections, Servicing, Compliance, and Risk, the kind where people come to you before a legal question feels urgent.
By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law
Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements
A track record of prioritizing and delivering across multiple, shifting projects at once, with the communication skills to brief anyone from frontline teams to senior leadership
You're just as comfortable flagging a state-specific debt collection tripwire as you are weighing in on a business strategy conversation where legal risk isn't even the headline.
Sound like a mission you can get behind?

In-house experience at a national bank, or outside counsel experience advising one
Collections and recovery-specific experience within your credit card or lending concentration
Deep regulatory expertise in an adjacent specialty, AML/BSA, fraud, or vendor and technology contracts, that could grow the role beyond servicing and collections over time
About Mission Lane:
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit.
Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all.
We decided this just wouldn't do.
To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Owning day-to-day legal advice on collections, recoveries, and servicing.
Negotiating and closing contracts with debt sale counterparties, vendors, and technology providers.
Spotting where the business is headed before it gets there, flagging issues and opportunities early.

Annual full-time starting base salary range: $178,000 - $225,000
This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success.
We're looking for an Associate General Counsel to own legal and strategic guidance across collections, servicing and customer operations, reporting to the Deputy General Counsel.
The Associate General Counsel gives customer operations the legal footing to provide customers with clear, real options that keep them moving forward.
We're looking for team members who share our dedication to transparency and truth.

Mission Lane is an equal opportunity employer.
Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.
equal opportunity employer.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people workin

This listing is sourced directly from Mission Lane's careers page and normalized into a canonical job model.