Arbiter AI
Senior Project Manager, Campaign Operations
Remote, US · Senior
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About the role
- Arbiter is the AI-powered care orchestration system that unites healthcare.
- This role will be onsite in our New York City office, a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.
- Pay Transparency The annual base salary range for this position is $180,000-$200,000.
Responsibilities
- As Project Manager, reporting to the Head of Strategic Deployments & Operations. you will own the campaign calendar and the requirements behind every launch.
- You will keep engineering, deployment, and clinical teams working from one plan, and make sure every campaign goes live on time and works as designed.
- Spot capacity conflicts, dependencies, and timeline risks early, and lead the tradeoff discussions before dates slip.
- Build and maintain the templates and checklists that make launches repeatable: intake forms, requirements specs, readiness checklists, and launch runbooks.
- Help bring the tools we use to manage the calendar and campaign configuration, which are still maturing, up to the level of a team running many campaigns at once.
- We are launching our best-in-class, patient-facing Agentic platform to optimize patient outcomes through a unique multimodal approach.
- We are a high-performing group of engineers dedicated to delivering innovative, high-quality solutions to our clients and business partners.
- Taking immense pride in our craft and the products we build, treating both with utmost respect and care.
Requirements
- 3 to 6 years in project or program management, implementation, or technical operations on a software platform with live customer deployments.
- A proven record of running several concurrent projects with fixed external deadlines.
- You can turn a vague customer request into a precise spec, and you ask the questions that prevent rework.
- Comfort working closely with engineers, and enough technical fluency to read configuration, understand data flows, and know when a change is simple and when it is not.
Nice to have
- Experience with patient or member outreach, contact center, or voice AI platforms.
- Familiarity with HIPAA, PHI handling, and compliance review of member communications.
- Experience with project management tools such as Jira, Linear, Asana, or Smartsheet, and comfort building lightweight workflows in them.
- PMP, CSM, or similar certification.
Compensation
- The annual base salary range for this position is $180,000-$200,000.
- Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.
Benefits
- We optimize complex healthcare workflows that interface with patients using the latest Agentic AI approaches, and we combine it with a sophisticated platform to serve this Agentic layer at scale.
- Plan around the deadlines that matter in healthcare, including HEDIS and Star measurement year end, seasonal campaigns like flu, Medicare marketing windows, and each customer's own reporting cycles.
Company info
- You will turn what customers ask for into clear, buildable specs.
- The role combines program management, requirements discipline, and close work with customers.
- Own the master campaign calendar across all customers: launch dates, outreach waves, refresh cycles, pauses, and end dates.
- Run campaign intake with customers and internal teams. Capture goals, target populations, measures, outreach rules, escalation paths, scheduling logic, and how success will be measured.
- Our Culture & Values
This listing is sourced directly from Arbiter AI's careers page and normalized into a canonical job model.