Gorgias

Gorgias

AI Deployment Manager, Enterprise

Toronto · Senior

Sponsorship not specified$25k-$30kDetected 66 days ago
Project ManagementSalesOnboardingShopifyResearchCommunicationMentoringAdaptability

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.
  • You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and AI Agent.
  • The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.

Responsibilities

  • Conduct in-depth discovery and implementation sessions for your book of business, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
  • Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
  • Design and drive AI Agent adoption roadmaps for each customer, sequencing automation rollout to support change management and prove value at each stage.
  • Drive the activation ratio and reduce time to value through a white-glove experience, providing expert guidance on both Helpdesk and AI Agent configuration.
  • Manage integrations with the customer's ecommerce tech stack
  • Drive project timelines through clear milestone setting and workback schedules, ensuring effective project management throughout the implementation.
  • Analyze and interpret e-commerce customer data to build compelling, executive-ready narratives - translating support metrics and AI Agent outcomes into business impact framed around revenue, efficiency, and risk, so that CEOs and CFOs become champions, not blockers.
  • Document customer interactions, configurations, and learnings meticulously - contributing insights that improve future implementations and team best practices.
  • Leverage AI tools to accelerate discovery synthesis, solution design, and documentation.
  • Manage integrations with the customer's ecommerce tech stack; explore feasibility of custom integration paths and troubleshoot proactively using available technical resources and AI tools.

Requirements

  • Consultancy and Project Management: 3-5+ years crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.
  • This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic implementation approach that extends beyond mere activation.

Nice to have

  • 3-5+ years in SaaS as an implementation manager or similar post-sales role, driving adoption and activation with a demonstrated track record of independently delivering complex implementations.
  • Ecommerce experience is a strong plus.
  • Consultancy and Project Management:
  • 3-5+ years crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.
  • Comfortable managing 25-30 accounts simultaneously with a high degree of autonomy.
  • Familiarity with Shopify and common ecommerce tech stacks is a strong plus.

Skills

  • Bilingual French is an asset - not required
  • Exceptional communication, interpersonal, and executive presence.
  • 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 weeks)
  • 💻 MacBook Air
  • 🏥 Health insurance with Sunlife and RRSP matching with Wealthsimple
  • 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
  • This also covers individual coaching!)
  • AI at Gorgias
  • Our teams use it every day to research, write, analyze, code, and craft better customer experiences.
  • Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

Compensation

  • Once per year we organize offsite team retreats and company retreats!
  • Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

Benefits

  • 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope.

Company info

  • We believe conversations will become the #1 way to shop.
  • At Gorgias, we're building the platform that makes this real:
  • a unified AI agent that sells, supports, and re-engages customers across the entire journey.
  • Conversational Commerce is the future of ecommerce, and we're leading that shift.
  • Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
  • By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
  • To win, we focus relentlessly on:
  • conversations that feel authentic and on-brand.
  • The AI Deployment (Customer Implementation) Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products.
  • Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers.
  • Our mission is to empower companies to launch swiftly and effectively on
  • Gorgias, showcasing the exceptional value of our flagship products:
  • Helpdesk and AI Agent.

Equal opportunity

  • If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
Apply directly at Gorgias →Create a free account for alerts like thisView Gorgias immigration profile

This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.