Blue Star Families

Blue Star Families

Program Manager, National Capital Region Chapter

Washington, DC · Full-time

Sponsorship not specified$56k-$71kDetected 5 days ago
SalesforceCRMLogisticsResearchLeadershipCommunication

About the role

  • We're the team that senior DoD leaders seek out when they want ground truth on issues facing our military families.
  • Our team members are motivated individuals that help each other do remarkable things for military families to bridge the civilian-military divide every day.
  • We operate in an agile arena where great minds come together to make life better for military members and their families.

Responsibilities

  • Support Program Director on execution of programs and events, ensuring consistency, quality, and follow-through
  • Step in as needed to support or backfill for the Program Director or volunteers
  • Operations & Systems Support
  • Manage logistics, scheduling, and administrative coordination to ensure smooth execution
  • Utilize and maintain systems (e.g., Hivebrite, Salesforce) for tracking, reporting, and communication
  • Conduct basic desk research and support program preparation as needed
  • Help maintain a positive and organized volunteer experience
  • Executive & Administrative Support
  • Provide administrative and operational support to the Executive Director and Program Director as needed
  • Assist with fundraising events, partner engagements, and sustainability efforts specificaly through coordination and logistics

Requirements

  • Required Experience, Skills, and Background

Nice to have

  • Ensure volunteers are prepared, supported, and effectively utilized during events
  • Ensure a high-quality, welcoming, and consistent experience across all member touchpoints
  • Identify and flag operational gaps or opportunities to improve execution and efficiency
  • 2-4 years of experience in event support, program coordination, or community-based roles
  • Strong organizational and execution skills with attention to detail
  • Strong interpersonal skills and ability to work effectively with volunteers and community members
  • Comfortable supporting both in-person events and administrative tasks
  • Familiarity with basic systems/tools (e.g., CRM, event platforms, Google Workspace)

Compensation

  • With 200+ annual experiences, 21,000+ members, and complex partnerships, dedicated operational capacity is required.

This listing is sourced directly from Blue Star Families's careers page and normalized into a canonical job model.