Callminer

Callminer

Customer Integration Manager

Fort Myers, FL, United States

Sponsorship not specifiedDetected 3989 days ago
PowerShellSQLMongoDBPerformance MarketingFirewallVoIPNetwork EngineeringLeadershipCommunicationTime Management

About the role

  • CallMiner is a proud provider of market leading cloud-based conversational analytics solutions for improving agent performance across contact channels.
  • Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.
  • CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom.

Requirements

  •  Minimum Bachelor's Degree in Computer Science, Network Engineering, Information Technology, or proven equivalent experience
  •  At least 3-5 years of experience in the Technology industry, preferably in an IT or deployment position
  •  Expertise in troubleshooting and solving complex problems
  •  Experience with enterprise software installation and support

Nice to have

  •  Server hardware knowledge and troubleshooting skills, including RAID configurations and general knowledge of system redundancy and failover architectures

Skills

  •  Windows Server 2008 and 2012 OS installation, customization, configuration and troubleshooting
  •  Internet Information Services configuration and troubleshooting
  •  Understanding of Windows domain security and authentication (Kerberos Delegation knowledge is a plus)
  •  Microsoft SQL Server 2008 and 2012 administration and usage, including queries, stored procedures, and SQL jobs.
  • Database optimization skills a plus.
  •  Knowledge of networking, including gateways, firewalls, and routers, and how to troubleshoot connectivity problems
  •  Experience with PowerShell or other scripting languages
  •  Excellent communication skills to internal and external clients.
  •  Experience with IIS
  •  Experience with Telco, VOIP, and recording systems.
  •  Experience with VMWare implementation and management
  •  Experience with MongoDB
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This listing is sourced directly from Callminer's careers page and normalized into a canonical job model.