Elkay
Customer Care Manager
Erie, PA
Sponsorship not specifiedDetected 14 days ago
SalesforceForecastingOperations ManagementPerformance ManagementCustomer SupportLeadershipCommunicationMentoring
About the role
- Customer Care Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.
- We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
- They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience.
Responsibilities
- Own the end-to-end customer experience across all operations center touchpoints, ensuring timely, accurate, and consistent delivery of products and services.
- Establish and maintain strong partnerships with Sales, Service Center Operations, and Regional Leaders to proactively align on customer needs, priorities, and service commitments.
- Use customer feedback, call/case trends, and service data to identify recurring pain points and lead cross-functional actions to permanently eliminate them.
- Lead and inspire supervisors, group leaders, and associates through clear expectations, coaching, accountability, and recognition.
- Own all people-management activities including hiring, onboarding, performance management, compensation input, disciplinary actions, scheduling, and workforce planning.
- Build a strong leadership bench by developing supervisors and high-potential talent
- Create a culture of engagement, ownership, and customer advocacy, reinforcing behaviors that put the customer first in every decision.
- Build a strong leadership bench by developing supervisors and high-potential talent; ensure succession and continuity across the operations center.
- Lead continuous improvement initiatives using established CI frameworks (e.g., VDM, ZEBS), with a focus on simplifying work, improving flow, and increasing first-time-right outcomes.
- Partner cross-functionally to balance customer commitments with operational capability, capacity, and cost-to-serve considerations.
Compensation
- Own all people-management activities including hiring, onboarding, performance management, compensation input, disciplinary actions, scheduling, and workforce planning.
Company info
- ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
- Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful.
- Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
- Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.
- We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
- If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
- If you are a current employee, please navigate here to apply internally.
- This role oversees customer care, order management, fulfillment execution, and escalations while building, coaching, and leading high-performing teams.
- Customer Care Manager
- Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.
- Serve as the senior escalation point for strategic and high-impact customer issues, resolving complex problems while restoring customer confidence and trust.
This listing is sourced directly from Elkay's careers page and normalized into a canonical job model.