Fifththird
Commercial Services Representative I - 11:30am – 8:00pm Shift
Cincinnati, OH
Sponsorship not specifiedDetected 4 hours ago
CRMRecruitingCustomer SupportCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Make banking a Fifth Third better® We connect great people to great opportunities.
- Discover a career in banking at Fifth Third Bank.
- GENERAL FUNCTION: Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service.
Requirements
- When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department.
- Must be able to perform data entry and basic computer skills.
Skills
- High school education or equivalent.
- Minimum two (2) years of previous customer service or commercial experience preferred.
- Knowledge of banking products and procedures helpful.
- Excellent customer service skills and the ability to articulate and explain information clearly.
- Excellent telephone communication skills are essential.
- Must be able, and willing to learn about Bank products and services.
- Good problem solving skills.
- Normal office environment with little exposure to dust, noise, temperature and the like.
- Extended viewing of CRT screen.
- Extended telephone use.
- Repetitive keystroke movements.
- May occasionally lift or move up to 10 lbs.
Compensation
- Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Benefits
- Continually learning and developing knowledge of Bank products and services.
- Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
Company info
- Commercial Services Representative I - 11:30am - 8:00pm Shift At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
- At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
- Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
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This listing is sourced directly from Fifththird's careers page and normalized into a canonical job model.